Visual Shield support
Need help, found a bug, or want to request a feature? Contact Visual Shield support by email.
Quick troubleshooting
Protection does not appear on a page
- Open the Visual Shield toolbar popup and confirm that Protection is on.
- Confirm that People or Faces is selected.
- Reload the page after installing or updating the extension.
- Check whether your browser has granted the extension access to the current site.
A video cannot be analysed
DRM-protected video, Picture-in-Picture, closed shadow roots, and some cross-origin videos cannot be analysed. Strict protection can cover unsupported video instead.
Performance is slow
Open Advanced settings and choose Balanced or Battery Saver. Closing unused video tabs can also help.
Settings are not being applied
Check whether “Remember for this site” created a site-specific rule that overrides your global defaults.
What to include in a report
- Browser name, browser version and operating-system version
- The affected website and type of media
- Your selected filters, effect, performance mode, and Strict protection setting
- Steps that reproduce the problem
Privacy reminder: Do not attach private screenshots, videos, account information, or personal data unless it is essential and safe to share publicly.
Privacy questions
Read the Visual Shield Privacy Policy. For privacy questions, email hamzarehan83@gmail.com.